The Arch Handmade Candle
A SPECIAL WELCOME GIFT — ENJOY 15% OFF YOUR FIRST ORDER.
At The D.Atelier, customer satisfaction is our priority. We take great care in preparing and delivering every order. Please review our return and refund policy below.
Returns
We accept returns for eligible items within 7 days of delivery.
To qualify for a return:
- Items must be unused, unopened, and in their original packaging.
- Products must be in the same condition as received.
- Proof of purchase is required.
Non-Returnable Items
Due to the nature of our products, the following items cannot be returned or exchanged:
- Fresh flowers and floral arrangements
- Personalized or customized products
- Perishable items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Our team will review the issue and work to provide an appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered.
Order Cancellations
Orders may be canceled before processing begins. Once an order has been prepared, customized, or dispatched, cancellation requests may not be possible.
Delivery Issues
The D.Atelier is not responsible for delays caused by:
- Incorrect shipping information provided by the customer
- Recipient unavailability
- Weather conditions
- Courier service disruptions
- Circumstances beyond our control
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
The D.Atelier
Email: care@thedatelier.com
We are committed to ensuring a smooth and enjoyable shopping experience and will do our best to resolve any concerns promptly.
Add a touch of charm, warmth, and sophistication to any space with our Handmade Decorative Candle. Crafted with premium soy wax, this candle not only enhances your décor but also offers a clean, long-lasting burn that’s free from toxins, parabens, and harmful additives—making it safe for every home.
Why You'll Love It:
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Eco-Friendly Soy Wax – Clean-burning and biodegradable
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Stunning Home Décor Piece – Adds elegance and serenity to any room
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Perfect for Gifting – Ideal for birthdays, housewarmings, weddings, baby showers, baptisms, and more
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Customisable Colors – Available in a range of colors with a 1-week lead time for personalised orders
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Thoughtful & Lasting – A heartfelt gift that will be cherished for years to come
Celebrate life’s special moments with a unique, handcrafted candle that radiates both beauty and intention.
Order now and light up someone’s day!
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HARMONY GIFT BOX
A Thoughtful Gift For Rest & Relaxation
Beautifully curated to inspire calm and comfort, the Harmony Gift Box combines premium self-care essentials in an elegant presentation. Whether you're celebrating a special occasion, expressing gratitude, or treating someone you love, this luxurious gift box creates a truly memorable gifting experience.
THE D.ATELIER EXPERIENCE
Beautifully Presented, Thoughtfully Given
At The D.Atelier, every gift is designed to create a lasting impression. From carefully curated products to elegant packaging, we ensure that every detail reflects quality, thoughtfulness, and sophistication. Whether you're celebrating a milestone, expressing gratitude, or surprising someone special, our gifts transform ordinary moments into unforgettable memories.
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