At The D.Atelier, we are committed to delivering your gifts with care, efficiency, and reliability. Please review our shipping policy below for information regarding order processing, delivery options, and shipping timelines.
Shipping Locations
We currently deliver across the United Arab Emirates (UAE).
If you require delivery outside the UAE, please contact our customer support team to discuss available options.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Please note:
- Orders placed on weekends or public holidays may be processed on the next business day.
- Personalized or custom-made items may require additional processing time.
- During peak seasons and special occasions, processing times may be slightly extended.
Delivery Options
Standard Delivery
Orders are delivered within 1–2 business days across the UAE.
Same-Day Delivery
Same-day delivery is available within Dubai for eligible orders placed before the daily cut-off time.
Next-Day Delivery
Next-day delivery is available for most UAE locations.
Delivery availability may vary depending on the delivery address and product selection.
Shipping Fees
Shipping fees are calculated at checkout based on the delivery location and selected shipping method.
Free Delivery
We offer free delivery on orders above AED 250 within eligible UAE locations.
Order Tracking
Once your order has been dispatched, you will receive shipping confirmation and tracking information (where applicable) via email or SMS.
Delivery Information
Customers are responsible for providing accurate shipping information, including:
- Recipient name
- Delivery address
- Contact number
- Any special delivery instructions
The D.Atelier is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Delivery Delays
While we strive to deliver orders on time, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- High seasonal demand
- Circumstances beyond our control
We appreciate your understanding in such situations.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or is not received, please contact us within 48 hours of the expected delivery date.
Please include:
- Order number
- Description of the issue
- Photos (if applicable)
Our team will investigate and work toward a prompt resolution.
Contact Us
For shipping inquiries or delivery assistance, please contact:
The D.Atelier
Email: care@thedatelier.com
Thank you for choosing The D.Atelier — Thoughtfully Curated. Beautifully Delivered.