Welcome to The D.Atelier. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
1. Acceptance of Terms
By visiting our website and/or purchasing products from us, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with any part of these terms, please do not use our website.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
3. Products & Services
The D.Atelier specializes in curated gifts, floral arrangements, personalized gifts, and related products.
We reserve the right to:
- Modify or discontinue products without notice
- Limit quantities available for purchase
- Refuse service to anyone at our discretion
- Update pricing at any time
We strive to display product images and descriptions accurately; however, actual products may vary slightly due to photography, screen settings, seasonal availability, or handcrafted nature.
4. Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- Cancel or refuse any order
- Limit purchase quantities
- Verify customer information before processing
You are responsible for ensuring that all order details, shipping information, and contact information are accurate.
5. Pricing & Payment
All prices displayed on our website are listed in AED (United Arab Emirates Dirham) unless otherwise stated.
Payments must be completed before an order is processed.
We accept secure payment methods available at checkout.
6. Delivery
Delivery times are estimates and may vary depending on location, courier services, weather conditions, holidays, or other unforeseen circumstances.
The D.Atelier is not responsible for delays caused by:
- Incorrect delivery information
- Recipient unavailability
- Courier delays
- Events beyond our control
Please refer to our Shipping Policy for complete delivery information.
7. Personalized & Custom Orders
Personalized or custom-made products are created specifically for the customer and may not be eligible for cancellation, return, or refund once production has begun.
Customers are responsible for reviewing and approving all personalization details before submitting an order.
8. Returns & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Certain items, including customized products, fresh flowers, and perishable items, may not be eligible for return.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Designs
- Images
- Product descriptions
- Text
- Graphics
- Website content
is the property of The D.Atelier and may not be copied, reproduced, distributed, or used without prior written permission.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to interfere with website security
- Upload malicious software or harmful content
- Violate any applicable laws or regulations
11. Limitation of Liability
To the fullest extent permitted by law, The D.Atelier shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of the website
- Purchase of products
- Delivery delays
- Service interruptions
- Technical errors
Our total liability shall not exceed the amount paid for the product or service giving rise to the claim.
12. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or operations of third-party websites.
13. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Continued use of the website following any changes constitutes acceptance of the revised terms.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE).
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of the UAE.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
The D.Atelier
Email: care@thedatelier.com
Thank you for choosing The D.Atelier — Thoughtfully Curated. Beautifully Delivered.