Thank You for Being Such an Important Part of My Story!

At The D.Atelier, we are committed to delivering your gifts with care, efficiency, and reliability. Please review our shipping policy below for information regarding order processing, delivery options, and shipping timelines.

Shipping Locations

We currently deliver across the United Arab Emirates (UAE).

If you require delivery outside the UAE, please contact our customer support team to discuss available options.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Please note:

• Orders placed on weekends or public holidays may be processed on the next business day.
• Personalized or custom-made items may require additional processing time.
• During peak seasons and special occasions, processing times may be slightly extended.

Delivery Options

Standard Delivery

Orders are delivered within 1–2 business days across the UAE.

Same-Day Delivery

Same-day delivery is available within Dubai for eligible orders placed before the daily cut-off time.

Next-Day Delivery

Next-day delivery is available for most UAE locations.

Delivery availability may vary depending on the delivery address and product selection.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery location and selected shipping method.

Free Delivery

We offer free delivery on orders above AED 250 within eligible UAE locations.

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation and tracking information (where applicable) via email or SMS.

Delivery Information

Customers are responsible for providing accurate shipping information, including:

• Recipient name
• Delivery address
• Contact number
• Any special delivery instructions

The D.Atelier is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delivery Delays

While we strive to deliver orders on time, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• High seasonal demand
• Circumstances beyond our control

We appreciate your understanding in such situations.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or is not received, please contact us within 48 hours of the expected delivery date.

Please include:

• Order number
• Description of the issue
• Photos (if applicable)

Our team will investigate and work toward a prompt resolution.

Contact Us

For shipping inquiries or delivery assistance, please contact:

The D.Atelier
Email: care@thedatelier.com

Thank you for choosing The D.Atelier — Thoughtfully Curated. Beautifully Delivered.

At The D.Atelier, customer satisfaction is our priority. We take great care in preparing and delivering every order. Please review our return and refund policy below.

Returns

We accept returns for eligible items within 7 days of delivery.

To qualify for a return:

• Items must be unused, unopened, and in their original packaging.
• Products must be in the same condition as received.
• Proof of purchase is required.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged:

• Fresh flowers and floral arrangements
• Personalized or customized products
• Perishable items
• Gift cards
• Items marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Our team will review the issue and work to provide an appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered.

Order Cancellations

Orders may be canceled before processing begins. Once an order has been prepared, customized, or dispatched, cancellation requests may not be possible.

Delivery Issues

The D.Atelier is not responsible for delays caused by:

• Incorrect shipping information provided by the customer
• Recipient unavailability
• Weather conditions
• Courier service disruptions
• Circumstances beyond our control

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

The D.Atelier
Email: care@thedatelier.com

We are committed to ensuring a smooth and enjoyable shopping experience and will do our best to resolve any concerns promptly.