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At The D.Atelier, customer satisfaction is our priority. We take great care in preparing and delivering every order. Please review our return and refund policy below.

Returns

We accept returns for eligible items within 7 days of delivery.

To qualify for a return:

• Items must be unused, unopened, and in their original packaging.
• Products must be in the same condition as received.
• Proof of purchase is required.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged:

• Fresh flowers and floral arrangements
• Personalized or customized products
• Perishable items
• Gift cards
• Items marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Our team will review the issue and work to provide an appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered.

Order Cancellations

Orders may be canceled before processing begins. Once an order has been prepared, customized, or dispatched, cancellation requests may not be possible.

Delivery Issues

The D.Atelier is not responsible for delays caused by:

• Incorrect shipping information provided by the customer
• Recipient unavailability
• Weather conditions
• Courier service disruptions
• Circumstances beyond our control

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

The D.Atelier
Email: care@thedatelier.com

We are committed to ensuring a smooth and enjoyable shopping experience and will do our best to resolve any concerns promptly.