At "The D.Atelier", we strive to provide you with high-quality products and an exceptional gifting experience. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
**1. Return Eligibility**
You may return items within 3 days of receiving your order, provided that:
- The items are unused, unopened, and in their original packaging.
- All tags and labels are attached.
- The items are not marked as non-returnable (e.g., personalized or custom items).
**2. How to Initiate a Return**
To initiate a return, please follow these steps:
- Contact our customer service team at care@thedatelier.com to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive instructions on how to return your items.
**3. Return Shipping**
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item sent or defective product). We recommend using a traceable shipping service for returns to ensure that your items are returned safely.
**4. Refund Process**
Once we receive and inspect your returned items, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
**5. Non-Returnable Items**
The following items are non-returnable:
- Personalized or customized items.
- Gift cards.
- Opened or used products.
**6. Exchanges**
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
**7. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us within 1 day of receipt. We will arrange for a replacement or refund at no additional cost to you.
**8. Changes to This Policy**
We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
**9. Contact Us**
If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to us at:
- **Email**: care@thedatelier.com
Thank you for choosing "The D.Atelier" for your gifting needs!
We appreciate your business and are committed to ensuring your satisfaction.
