Shipping policy

Shipping Policy

At TheDatelier.com, we strive to ensure your gifts reach you as quickly and securely as possible. Below is an outline of our shipping process and policies:

1. Shipping Locations

We currently ship within the United Arab Emirates only. If your location is not listed, please contact us to inquire about potential shipping options.

2. Processing Time

Orders are typically processed within [1-2 business days] of purchase. Orders placed on weekends or holidays may experience a delay in processing.

3. Shipping Methods and Delivery Time

We offer a variety of shipping options for your convenience:

• Next Day Delivery: Next Day Delivery within 1 business day (additional fee applies).
• Same Day Delivery: Same Delivery is available in Dubai, United Arab Emirates for orders placed before 01:00 PM. (additional fee applies).

Shipping times may vary depending on your location and external factors such as weather conditions or courier delays.

4. Shipping Fees

Shipping fees are calculated at checkout based on your shipping address and chosen method. Free shipping may be available for orders over AED400 within eligible locations.

5. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this number to track your package through our courier’s website.

6. Missing or Damaged Items

If your order is missing or damaged, please contact us at care@thedatelier.com within 7 days of receiving your order, and we will resolve the issue promptly.