Refund policy

We want you to be fully satisfied with your purchase from TheDatelier.com. If you need to return or exchange an item, please follow the guidelines below:

1. Return and Exchange Eligibility

Returns and exchanges are only accepted for unopened products. You must initiate the return or exchange within 7 days of receiving your order.

2. How to Return or Exchange

To initiate a return or exchange, please contact us at care@thedatelier.com with the following details:

• • Order number
  • Item(s) you wish to return or exchange
  • Reason for return or exchange

We will provide you with instructions on how to proceed.

3. Condition of Returned Items

Returned items must be unopened, unused, and in their original condition and packaging. Items that are damaged, opened, or not in their original packaging will not be accepted.

4. Refunds

Once we receive your returned item and confirm it meets the return criteria, we will process your refund to the original payment method. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchange Process

If you prefer an exchange for a different product, we will assist you with the process based on availability. If the exchange involves a price difference, we will provide details on how to settle the difference.

6. Return Shipping Costs

You will be responsible for the cost of return shipping unless the item was defective or incorrectly shipped. We recommend using a trackable shipping method to ensure that your return is safely received.